Refund and Returns Policy

At MBU Store, customer satisfaction is at the heart of everything we do. We take pride in delivering quality products and ensuring a smooth shopping experience. However, if an issue arises, our refund and return policy is designed to be fair, transparent, and straightforward.

Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The request is made within 7 days of receiving the order
  • The product is unused, in its original condition, with all packaging, tags, and accessories intact

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or refund, including but not limited to:

  • Personal care, health, or beauty products (if opened or used)
  • Items marked as final sale or non-returnable
  • Products damaged due to misuse or mishandling by the customer

Return Process

To initiate a return or refund request:

  1. Contact our support team via email or WhatsApp within the eligible timeframe
  2. Share your Order ID, reason for return, and clear images (if applicable)
  3. Our team will review your request and guide you through the next steps

Returns without prior approval may not be accepted.

Refunds

Once the returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued via the original payment method or as store credit (where applicable)
  • Shipping charges are non-refundable, unless the return is due to our error

Exchanges

If you prefer an exchange instead of a refund, we’ll be happy to assist, subject to product availability.

Order Cancellations

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation requests will not be accepted.

Need Assistance?

Our support team is always available to help with returns, refunds, or general inquiries:

📧 Email: info@mbustore.com
📱 WhatsApp: +92 323 4993039

MBU Store is committed to fairness, transparency, and customer confidence — because premium service is not an option, it’s our standard.